|
|
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Sometimes the warehouse draws extra UPS and FedEx numbers that do not get used when they discover that the items can be packaged together safely. This results in "dummy numbers". Other times, a package gets separated from its order and does not get scanned by UPS and FedEx right away. Either way, give it a day or two to see if all the items on your order arrive. If not give us a call and we will advise on beginning the lost package process with UPS and FedEx.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Please contact UPS and FedEx at 1-800-GO-FEDEX or 1-800-PICKUPS to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your local UPS and FedEx hub. Dreamhardware.com would always like for your packages to be delivered ASAP. If UPS and FedEx are holding them, please contact UPS and FedEx.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
The tracking numbers for each day shipped orders are automatically emailed after 6:30pm Pacific Standard Time ( Mountain time). Alternatively, you can check the Dreamhardware.com online order status after 6:30 PM. That is when UPS and FedEx upload the tracking numbers for the day.
|
|
|
|
|
|
|
|
|
|
|
|
|
If the item appears to have obvious damaged by UPS and FedEx, immediately tell the UPS and FedEx driver you do not want to receive this package or call 1-800-GO-UPS AND FEDEX to submit a damaged shipment claim. If the damaged package was left or someone else signed for it, there is a grace period of around 3 days to file the damage claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and then if they are refuse the package claiming the damage. Obtain a control number from UPS and FedEx and call Dreamhardware.com customer service at 303-429-2400. If the item appears to be damaged straight from the manufacturer, immediately call Dreamhardware.com customer service at 303-429-2400.
Always make sure to get UPS and FedEx's damage package control number for your claim.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), call Dreamhardware.com customer service at 303-429-2400 or at our toll free number: 1-877-877-8686.
|
|
|
|
|
|
|
|
|
|
|
|
|
Dreamhardware.com is not responsible for manufacturer defects. We are not manufacturers. Since we are not the manufacturer we split the shipping cost with the customer. The customer pays for shipping to Dreamhardware.com and Dreamhardware.com pays for the shipping back to you.
Similar to a walk-in store, Best Buy will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, Dreamhardware.com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
No, we do not deliver to APO/FPO at the moment. APO/FPO orders are shipped by the United States Postal Service and takes one to two business days to process and on average five to ten working days to arrive. However, Dreamhardware.com cannot control delivery time. For APO/FPO orders, this may take 2-4 weeks at times.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Dreamhardware.com packages the items according to safety for your items, weight, and size. The most common reason multiple boxes are used is due to multiple warehouse locations. Obviously if the items are stocked in different warehouses then they cannot be boxed together.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
That would be a function of UPS and FedEx. Please contact UPS and FedEx at 1-800-GO-UPS AND FEDEX to obtain further status on your packages.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
If the shipment is "returned to shipper", Dreamhardware.com will receive the packages back and then credit the customer in full, including all items paid for that returns with those refused boxes. If not all items are refused then only the items received back will be refunded.
|
|
|
|
|
|
|
|
|
|
|
|
|
As long as a tracking number has not been generated, you can contact your local UPS and FedEx branch and put in a "Signature waiver" to either require or not require a signature for delivery. Call 1-800-GO-UPS AND FEDEX.
If a tracking number has been generated for your order and once UPS and FedEx attempts an initial delivery, they will leave a delivery notice on your door. On the reverse side you’ll find the same "Signature release waiver". Fill it out and they will follow your instructions on their next delivery attempt. Some UPS and FedEx drivers will leave a package if they are familiar with the neighborhood and consider it safe to do so. That is completely up to the UPS and FedEx driver.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Dreamhardware.com will no longer give UPS and FedEx consent to hold packages for customers to pick-up at their local UPS and FedEx facilities due to fraud concerns. We humbly apologize for any inconvenience this precautionary measure may cause but we are simply trying to ensure the safety of our customer's purchases. We previously allowed patrons to do so but due to prevailing attempts to commit fraudulent activity this option has been revoked and is no longer offered. Similarly Dreamhardware.com will not request that a package be re-routed to another location once in transit to the shipping address requested on the original order.
|
|
|
|
|
|
|
|
|
|
|
|
|
When you order multiple items, most of the time the shipping is reduced in your shopping cart, according to weight and size, safety and insurance required. Just place all items in the shopping cart, pick your state and method of shipping and hit the shipping calculator. You will see the reduction if it applies. On certain items, due to significant shipping discounts offered by Dreamhardware.com on the item, the shipping will add cumulatively, unless multiple items are purchased. Shipping charge is always per the website.
To learn more about how Dreamhardware.com charges for shipping click here.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Dreamhardware.com does not ship internationally. At this time we only ship within the United States and Puerto Rico.
|
|
|
|
|
|
|
|
|
|
|
|
|
Shipping charge is including $100 of insurance coverage.
Any item above $100 will be automatically insured for the full amount
of the order and additional charge will be applied to the shipping cost .
It is mandatory. We just want to avoid any complications in case of loss or damage.
|
|
|
|
|
|
|
|
|
|
 Your cart
Contains 0 items
Subtotal: $0.00
View Cart | Checkout
|
|
|
|
|
|
 |
( 9.7/10 ) |
| Would Shop Here Again |
|
( 9.7/10 ) |
| On Time Delivery |
|
( 9.7/10 ) |
| Customer Support |
|
( 9.7/10 ) |
| Products Met Expectations |
| View all Ratings... |
|
|
|
|
|
|
|
|
|
Shipping FAQs
RESOURCES