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Our return policies are as follows:
Unopened:
If your item is unopened and factory-sealed, you may return your item to us
for a refund of the current product price. Product must be received by
DreamHardware.com within 7 days after you receive it . If customer is
claiming that the item is new unopened and item is actually open, 15%
restocking fees will apply.
Opened:
If your item has been opened, but is not defective, you may return your item
to us for a refund of the current product price less a 15% restocking fee. Item
also has to be returned within 7 days after customer receive the product.
Defective:
If your item is defective, you have three options ( all items have to be
returned within 7 days after you recieve the product):
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You may EXCHANGE your item for an IDENTICAL( same part number) item at
no cost. It will be based on the diagnostic results by our techicians. If
customer claims that item is defective and item is working fine, item will be
shipped back and customer will be responsible for the shipping back to him/her.
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You may EXCHANGE your defective item for a DIFFERENT item less a 15%
restocking fee,
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You may RETURN your item to us for a refund of the current product price
less a 15% restocking fee.
PLEASE NOTE:
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Shipping and handling charges are non-refundable.
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We reserve the right to refuse returns on certain merchandise. Absolutely no
returns will be accepted 30 days after the invoice date of the product.
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Deliveries that are REFUSED and returned to DreamHardware.com are
subject to a 15% Handling Fee plus return shipment charges. Shipping and
Handling charges are not refundable.
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All products returned MUST be 100 percent complete, containing ALL original
boxes and packing materials, have original UPC codes on the manufacturer boxes,
contain all manuals, blank warranty cards and other accessories, software and
documentation provided by the manufacturer.
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Yes. You must obtain a Return Merchandise Authorization ("RMA") number within
our Return or Warranty policy period. Dreamhardware.com will not accept returns
without prior authorization and an RMA number. Once issued, RMA numbers are
valid for 15 days within which Dreamhardware.com must receive return products.
RMA numbers will not be extended or reissued. Customer should prominently
display the RMA number(s) on the shipping label of boxes containing the returned
product.
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The address for returning a RMA is:
Dreamhardware.com
921 E. Belleview Ave
Littleton, CO 80121
Attn: rma# (write your rma number here)
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Click here to request an Online RMA. We ask that all RMA's be requested online for your convenience. You can also find the RMA request on the online service page. Follow the instructions and leave a description of the reason you are requesting a RMA.
After logging in you will find your order history. Items past Refund period will be blocked out. Items past Warranty period will be blocked out. If selecting your only option of RMA Repair, do not later explain how you don't want this item but replace with "item X". This memo note section is to explain the defective nature or reason for return for the item(s). This is used by our Customer Support Staff. Our RMA department has a different processing screen and will not even see these notes.
If you have special requests, your time may be better spent giving us a call. However, your best convenience will be our Online RMA request form.
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No. We do not exchange RMA items for different items. We replace an item only with the exact same item type. If the warranty period for a refund has not been exceeded, an RMA request for refund can be placed online and then the new item can be purchased (also online) and the RMA item will be refunded when received. View this as an exchange. Under some circumstances if we have a replacement for the exactly the same model, we will contact our customer and will discuss the possibility with them.
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The refund is always issued back to the credit card used on that order. We do not have store credit. In the case of the initial order being paid by check or money order, we will issue a check for the refund amount.
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It takes us approximately two business days to process a credit back to your credit card and about 2-3 business days for it to appear on your statement.
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If you sent your RMA with a tracking system, check that first to make sure it has been received.
It takes one to two business days for an RMA to process once we do receive them. Sometimes it is conceivable that we have the RMA but it has not been processed in the warehouse yet so no information is available. If your tracking number confirms reception, give us a day to process the RMA and call us back.
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It takes one to two business days for an RMA to process once we do receive them. Sometimes it is conceivable that we have the RMA but it has not been posted received in the warehouse yet so no information is available.
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Please give us a call and ask for an RMA status
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It takes 2-5 business days for us to process and re-ship or issue refund once we receive them.
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Yes. All original equipment, components, manuals, cables, documents, packaging must be returned with your item in order for Dreamhardware.com to process your RMA. Missing items will incur further charges or less of a refund. In most cases, items sent in for RMA repair will be replaced with another full item set with accessories. Please return all accessories.
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There is a restocking fee of 15% on all returns for refund,
unless waived by our Customer Support Agent. Dreamhardware is not responsible
for manufacturer defects. We are not manufacturers. We are willing to replace a
defective item. If a refund is requested instead of a replacement we will charge
a 15% restocking fee. Why? Claiming "defective" or “does not meet expectationsâ€
is the easy way out of a restocking fee just because you don't want the item.
Customer has to carefully read all the details about the product at the time of
purchase in order to avoid ordering of the wrong item. If it's defective we will
replace it (rma type repair).
For CPU and Memory refunds, any restocking
fee we use will be a reflection on current market value for the same cpu item.
Dreamhardware.com will not allow returns and then re-orders in attempts to make
a profit on CPU and Memory price fluctuations.
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Dreamhardware is not responsible for manufacturer defects. We are not manufacturers. Since we are not the manufacturer we split the shipping cost with the customer. The customer pays for shipping to Dreamhardware.com and Dreamhardware.com pays for the shipping back to you.
Similar to a walk-in store, Best Buy will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, Dreamhardware.com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.
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The customer is solely responsible for shipping any returned product to Dreamhardware.com.
Similar to a walk-in store, Best Buy will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, Dreamhardware.com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.
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We keep serial numbers on all products every step of the way in our warehouse. Sometimes we find a customer has inadvertently returned an item that does not belong to Dreamhardware.com. In such a case, the item in question will be returned to the customer with a request to send the correct item.
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No. We absolutely do not cross ship CPU's or memory. We will not refund on one CPU while charging you and shipping another. On CPU's or memory we must have the CPU or memory back in our warehouse and logged in through the RMA process before we will ship another CPU out. We do not send out two products for the price of one.
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On a retail box CPU fan, the warranty is actually covered by the manufacturer. If we replace the fan it will void your three-year warranty. We can replace the entire Retail CPU package within thirty days of the invoice date; however, you must return the whole retail CPU package back. If you call AMD they will replace just the fan. AMD 408-749-3060.
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We do not do cross shipments.
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If an RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and the backordered item will be refunded as a worst case situation. We try to contact every customer in this case and make sure they are happy with another replacement item or refund amount.
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( 9.7/10 ) |
| Would Shop Here Again |
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( 9.7/10 ) |
| On Time Delivery |
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( 9.7/10 ) |
| Customer Support |
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( 9.7/10 ) |
| Products Met Expectations |
| View all Ratings... |
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