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If an item is found to be out of stock after the order is placed, then item will be removed from the order and the remaining items shipped. We do not hold up the order because an item is backordered. You will not be charged for the backordered item or the shipping cost of the item. The item that was backordered will have to be re-ordered online when stock is available.
Dreamhardware.com does not sell backordered items. All products’ availability is Live data on our site based on our inventory data. However, errors can occur resulting in a backordered item. The count can be off or the last few items on the shelf could be damaged. It is never our intention to charge an order for items we cannot ship.
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We do not sell what we do not have in stock. This does not guarantee the product will be held in stock for you. You must submit an order to insure you get the product. When the product is very popular it can sell out very fast resulting in a NO STOCK situation by the time you get to the website. Order quickly!
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All ordering, price quotes, stock status, and shipping quotes are done directly online, no exceptions. We do not accept phone, fax or e-mail, orders or quotes. All pricing quotes on products and shipping are available on the website only.
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Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), call Dreamhardware.com customer service at 303-429-2400.
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We do not combine orders for you over the phone. However, if you call us before your order is processed, we can cancel your order and then you can re-order the total amount of items you wanted online. Be aware though that we cannot cancel any order once our warehouses have scanned it.
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If you did not receive a confirmation on the order however successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Call our customer service at 303-429-2400 to make sure your order was received to be safe.
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Call Dreamhardware.com customer service at 303-429-2400. We will void the order for you as long as it has not invoiced and/or shipped. If duplicate orders have been shipped, obtain all the tracking numbers for the order you do not want and call 1-800-GO-FEDEX or 1-800-PICKUPS or any other company from the list we provided to refuse those boxes. You will be refunded when those boxes are returned to Dreamhardware.com
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We do not accept pre-orders, nor do we do back-orders.
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Aside from the reduced shipping costs of multi-item orders, we do not offer any volume discounts on products or shipping. Product pricing and shipping is as quoted on the web site. We simply try to keep all prices as low as possible all the time.
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No. Once an order is submitted it can only be amended or edited by calling Dreamhardware.com customer service at 303-429-2400. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.
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It takes one to two business days for us to process an order before they ship, no exceptions. Once the order has shipped, your estimated time of arrival will be determined by the shipping method paid for and your local UPS or FedEx guidelines for delivery.
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If an order is placed and the credit card declines or the shipping address cannot be verified after three business days, the order is voided out. The only way to regenerate a void order is to replace the order online. Please call us if you feel there has been some error.
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The only way to regenerate a void order is to replace the order online.
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Customer service cannot physically get a hold of a particular product to describe it for you. Volume is too big, operation is too fast and we have more than one warehouse all of which customer support is not located near. All the information we have for each item is on our website. Please use the "PRODUCT DETAILS" link for information on the product.
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We run into shopping cart problems usually, for one of the following reasons:
1.Cookies not enabled
2.The master clock on the computer is not set correctly
3.The terminal you are using is behind a firewall.
4.The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer 5.1.
6. Some people have trouble when using any Netscape browser.
If all else fails, try closing all programs, restarting your computer or even trying from a different computer.
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We run into shopping cart problems usually, for one of the following reasons:
1.Cookies not enabled
2.The master clock on the computer is not set correctly
3.The terminal you are using is behind a firewall.
4.The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer 5.1.
6. Some people have trouble when using any Netscape browser.
If all else fails, try closing all programs, restarting your computer or even trying from a different computer.
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No. The one and only catalog for Dreamhardware.com is our website www.Dreamhardware.com. There is no other catalog.
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Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one of an item, input the new quantity in the Qty Product field and click "Update". If you need to shop for more items, then click on "Continue Shopping". When you have added the last item you need, select the method of shipment you want to pay for and your ship-to state. Click on the shipping calculator button to view the total charges. If everything is to your satisfaction, click on "Check Out" and login following the instructions. New customers can at this point click on "GO" located by "New Customer" and create an account. This simply holds your shopping cart items while you make your account and then you proceed to check out like normal.
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These items may not be purchased without another non-software item from our store. Most any item, besides software, in our on-line store will be sufficient. There are no minimum dollar requirements or specific hardware requirements.
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For your convenience, Dreamhardware.com does it's best to advertise any current Manufacturer rebates on our web site. However, Dreamhardware.com does not offer the rebate. The prices listed on our web site do not include the rebate savings. Any use of these rebates is limited to any terms or conditions as determined by the manufacturer. If you have any questions regarding the rebate terms & conditions and how to redeem the rebate, please contact the manufacturer directly.
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Dreamhardware.com will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.
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When you are placing an order on the Internet, security is a number one priority. All on-line transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.
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Dreamhardware.com respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site, will be used for processing purposes only. The only e-mail you will receive from Dreamhardware.com will be in regard to your order, RMA status and other information you may have requested, such at Product Auto-Notify.
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At the present moment we do not accept checks or money orders.
We will be implementing this feature sometime soon. Please check the web site, call us or e-mail us regarding methods of payment we accept.
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( 9.7/10 ) |
| Would Shop Here Again |
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( 9.7/10 ) |
| On Time Delivery |
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( 9.7/10 ) |
| Customer Support |
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( 9.7/10 ) |
| Products Met Expectations |
| View all Ratings... |
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Ordering FAQs
RESOURCES